Privacy Policy

1. Who we are

ClinicsFlows is operated by clinicsflows.com. This Privacy Policy explains how we collect, use, and protect information when you use our patient education handout platform ("the Service").

2. Information we collect

Account information: When you create a free account, we collect your name, email address, and clinic name (optional). We do not require payment information.

Usage data: We collect anonymised data on how the Service is used (pages visited, handouts downloaded) to improve the platform.

Contact form: If you contact us, we collect your name, email, and message content to respond to your enquiry.

3. What we do NOT collect

We do not collect, store, or process any patient data. ClinicsFlows is a tool for healthcare providers to prepare materials — no patient personal or health information is entered into or stored by the Service.

4. How we use your information

• To provide and improve the Service
• To send account-related notifications (e.g., password reset)
• To respond to support queries
• To analyse anonymous usage patterns

We do not sell your personal data to third parties.

5. Cookies

We use essential cookies required for authentication and session management. We may use analytics cookies to understand usage patterns. See our Cookie Policy for details.

6. Data retention

We retain your account data for as long as your account is active. You may delete your account at any time, after which your personal data is removed within 30 days.

7. Third-party services

We use third-party services including email delivery providers for transactional emails. These providers process data solely on our behalf and are bound by appropriate data processing agreements.

8. Your rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at support@clinicsflows.com.

9. Changes to this policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email. Continued use of the Service after changes constitutes acceptance.

10. Contact

For privacy-related questions, contact us at support@clinicsflows.com or visit our Contact page.